Shipping policy

General Shipping

The Seattle Storm Team Shop is a cashless vendor. In an effort to protect our fans and team, we no longer accept cash payments.

Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside of our control. Contacting the carrier directly is the best way to get more insight into your package’s whereabouts and estimated delivery date.

The Seattle Storm Team Shop is not responsible for any damage incurred to packages while in transit. We cannot refund or replace items that are lost or damaged during transit. If you receive a damaged package containing damaged items, please file a claim with the shipping entity directly. If your order is lost please file a claim with the shipping entity directly.

We make every effort to ensure inventory is accurate to avoid running out of stock of items that are available for sale. However, in rare cases when an item runs out of stock after your order is placed, we will reach out via email to inform you, and you will be refunded for the cost of the affected item. We reserve the right to cancel any orders that have not yet been fulfilled due to pricing errors or the misuse of coupon codes or any order that does not otherwise adhere to our policies.

Flagged Fraudulent Orders: Any order flagged as potentially fraudulent will be cancelled. If you believe that your order was cancelled in error, please email seattlestormteamshop@bdainc.com  and we can work together to fulfill your ordering needs.

 

International Orders

We feel extremely lucky to have Storm fans all over the world! In order to create the best international shipping customer experience, we ship international packages with DHL.

When customs clearance procedures are required, it can sometimes cause delays beyond our original delivery estimates for international orders. Please allow a few extra business days from your expected delivery date for any customs inspections etc..

Any returns or exchanges must be initiated within 30 days of receipt of your package.

Customers are responsible to ship back any returns or exchanges. This includes taking the package to the shipping vendor as well as paying for any shipping fees including but not limited to: any import/export fees associated with the order, the cost of shipping the item, and any associated shipping insurance. Please always contact seattlestormteamshop@bdainc.com before returning your item(s) to confirm that your order is eligible for return/exchange, to ensure we know to expect your package, and to work on a plan for any exchanges or refunds.

In the event of an exchange within our 30 day window, the customer is responsible for paying shipping fees for the item(s) to be exchanged. The Seattle Storm Team Shop will send an invoice for the new shipping fees to the email on your account. Payment of the additional shipping fees is required before we ship the replacement item(s).

Any return/exchange shipping costs incurred from the sale of defective or incorrect items will paid by the Seattle Storm Team Shop.

 

Promotions/Sales/Discounts

Discounts are only valid for purchases made on the day the sale is active. Purchases made prior to, or after, the day of a sale will not be retroactively discounted. Discounts (360 Member, Item of the Game, other special sales/promotions) will not be applied retroactively.

Sale items, or items sold at a discounted price, are final sale and do not qualify for exchanges or returns. If you are currently a Storm 360 Member, please email your agent directly, or storm360@stormbasketball.com to receive a discount code to access your 10% off merchandise perk prior to placing an order - discount codes must be used at checkout. Discounts are not applied retroactively.